F.A.Q

Shopping Information

What Shipping Methods Are Available?

Due to the custom nature of the work, please enquire about the shipping rates for your order at info@arnokruger.com. Prices on the website do not include shipping. South African and international courier services available.

Production Turnaround

All orders are custom made and sealed by the artist. From confirmation of order all orders will be shipped within 12 business days, depending on supplier stock of materials. Once order is confirmed you will receive an email confirming your order details with estimated time of shipping.  

Do You Ship Internationally?

Yes, please enquire via the contact page or info@arnokruger.com to confirm packing and shipping cost for your international order.

Hanging Service (Cape Town, South Africa)

If you need help hanging the work or want to make sure that it is done immaculately, please enquire via the contact page or info@arnokruger.com

Payment Information

What Payment Methods Are Accepted?
Preferably direct bank transfer, paypal or snapscan. 

Orders and Returns

How do I place an Order?

Confirm order by payment through checkout, you will receive an email confirming your order with confirmation of shipping cost. 

If you would like to confirm the total cost of order before payment, a quote can be generated upon your request.

Who should I to contact if I have any queries?

info@arnokruger.com

How Can I Cancel Or Change My Order?

Kindly send an email describing which product exchange you would like to do, if you would like to return the work, returns are valid for 14 days after delivery.

How Do I Track My Order?

You will be notified when your order is confirmed, with a estimated date of shipping. Where after you will be notified on shipping.